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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

By booking an appointment with Skin Nova, you agree to the following Terms and Conditions:

1. MEDICAL ASSESSMENT
All treatments are subject to a full clinical assessment. Treatment recommendations are based on professional clinical judgement and may differ from initial expectations or requested procedures. Skin Nova reserves the right to refuse or defer treatment if it is not clinically appropriate or safe to proceed.

2. BOOKING FEE
A non-refundable booking fee is required to secure all appointments. This fee may be redeemed against treatment if the appointment is attended and treatment is carried out.

Booking fees must be used within 3 months of the original booking date. After this period, the booking fee will expire and can no longer be redeemed or transferred.

Booking fees are non-refundable in the event of late cancellation, non-attendance (DNA), or if the client chooses not to proceed with treatment.

3. CANCELLATIONS & AMENDMENTS
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Cancellations or amendments made within 48 hours may result in the booking fee being retained. Non-attendance (DNA) will result in loss of the booking fee.

4. LATE ARRIVAL
If you arrive late, your treatment time may be reduced or the appointment may need to be rescheduled. In such cases, the booking fee may be retained.

5. MEDICAL SUITABILITY & DISCLOSURE
Patients are responsible for providing full, accurate, and up-to-date medical history, including medications, allergies, and relevant health conditions. Failure to disclose relevant information may affect treatment suitability and outcomes.

6. RISKS, COMPLICATIONS & RESULTS
All procedures carry risks, including but not limited to temporary or permanent complications, which will be discussed during consultation. Individual results vary, and no guarantees are made regarding outcomes, longevity, or specific aesthetic results.

7. RESULTS, REVIEWS & TOP-UPS
Review appointments may be included for specific treatments where stated at the time of booking (for example, botulinum toxin treatments typically include a review at 2–4 weeks). Any additional treatments, adjustments, or top-ups outside of what is explicitly included are offered at the practitioner’s clinical discretion and may incur additional cost.

8. CONSENT
Informed consent is required prior to treatment. Patients confirm they have had the opportunity to discuss risks, benefits, and alternatives before proceeding. Consent may be withdrawn at any time prior to treatment.

9. AFTERCARE RESPONSIBILITY
Patients are responsible for following all aftercare instructions provided. Failure to follow aftercare advice may impact results and increase the risk of complications. Skin Nova cannot be held responsible for outcomes resulting from non-adherence.

10. CLINICAL RECORDS
Clinical records are maintained based on information provided by the patient and clinical assessment at the time of consultation.

11. PHOTOGRAPHY & CONSENT
Clinical photographs will be taken as part of your medical record to monitor treatment progress and outcomes. These images are stored securely in accordance with GDPR. Separate written consent will always be obtained before any images are used for marketing, social media, or promotional purposes.

12. AGE POLICY
All clients must be aged 18 or over. Proof of age may be required.

13. REFUND POLICY
All treatments and services are non-refundable once carried out. Refunds will not be provided based on dissatisfaction with aesthetic results where the treatment has been performed appropriately and in line with clinical standards.

14. PREPAID TREATMENTS & PACKAGES
Prepaid treatments or packages (if applicable) are non-refundable and must be used within a specified timeframe, as advised at the time of purchase.

15. PRICING
Prices are subject to change at any time. However, confirmed bookings will be honoured at the agreed price.

16. KLARNA
Eligible treatments over £250 may be paid using Klarna at checkout.

Klarna’s own terms, credit checks, and eligibility criteria apply. Approval is subject to Klarna’s assessment and is outside of Skin Nova’s control.

Skin Nova does not influence or guarantee approval decisions.

17. LIABILITY
Skin Nova operates within professional scope and regulatory standards. Liability is not accepted for outcomes resulting from patient non-disclosure, failure to follow aftercare advice, or expectations outside clinical indication. Nothing in these terms excludes liability for negligence or any matter where it would be unlawful to do so.

18. ZERO TOLERANCE POLICY
Skin Nova operates a zero-tolerance policy towards abusive, aggressive, or inappropriate behaviour. We reserve the right to refuse or discontinue treatment if such behaviour occurs.

19. CLINIC RIGHTS
Skin Nova reserves the right to:

  • Refuse treatment
  • Amend prices at any time
  • Update policies
  • Change these Terms and Conditions without prior notice

20. COMPLAINTS PROCEDURE
We aim to resolve concerns promptly and professionally.

How to Raise a Complaint:
Complaints must be submitted in writing or by email with full details to: skinnovaltd@gmail.com

Response Timeline:

  • Acknowledgement within 3 working days
  • Full response within 28 days
  • If further time is required, you will be informed
  • If unresolved, details for escalation to the appropriate regulatory body will be provided

21. PRIVACY & DATA PROTECTION
All patient information is handled securely in line with GDPR. Medical records are stored safely and must be updated every 12 months, or sooner if there are any changes.